Cancellation / Refund Policy

CITY OF ARCATA RECREATION
-CANCEL / REFUND POLICY-

1. The City of Arcata issues full refunds/credits for any class or program cancelled by the Arcata Recreation Division.

2. Non-camp cancellations must be submitted in writing* and incur a $10 Processing Fee.

3. All Camp cancellations must be submitted in writing* and incur a $20 Processing Fee.

4. Cancellation refund requests must be submitted in writing*, at least two weeks (2) prior to the start of the program. Refunds/credits are not given for individual days missed. “Make up Days” are not offered.

5. Exceptions for extenuating circumstances to our policy requires you to complete a Cancellation/Refund Request Form. If granted, refunds/credits are computed from the day the written request was received. Refunds are first applied to any household balance due.

 * Customer cancellations, refund requests and forms may be emailed (rec@cityofarcata.org), mailed (736 F St. Arcata, Ca 95521), or faxed (707) -825-2118).